Help and Support
Our team is here to support you with questions, feedback, or complaints — and guide you through the right resolution steps.
How to reach us
At NymCard, we are committed to the highest standards of service, care, and ethical conduct. Whether you have a question, request, feedback, or a complaint, we’re here to help.
If your concern remains unresolved
We take pride in our fair and thorough complaint resolution process. However, if you feel your issue has not been resolved to your satisfaction, you may escalate it to Sanadak — the UAE’s first legally established independent Ombudsman Unit.
Sanadak protects consumer rights and handles complaints related to Financial Institutions and Licensed Insurance Companies. It has taken over all consumer complaint-handling duties previously managed by the Central Bank of the UAE’s Consumer Protection Department and the Insurance Dispute Resolution Committee.
- Address
- Ground Floor, Emirates Institute of Finance Building, Abu Dhabi
- Office hours
- Mon–Thu: 8:30 AM – 3:30 PM · Fri: 8:30 AM – 11:30 AM
- info@sanadak.gov.ae
- Website
- www.sanadak.gov.ae